Privacy Policy
Ellesmere Mortgage & Financial Services
Last updated: July 2026
ABN: 50 420 950 640
Credit Representative Number: 5510414
Australian Credit Licence: 384324 (Outsource Financial Pty Ltd)
Our Commitment to your privacy
Ellesmere Mortgage & Financial Services (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.
What information we collect
We may collect the following types of personal information: full name, date of birth, and contact details (address, phone number, email); financial information including income, assets, liabilities, and expenses; employment details and history; credit history and credit-related information; identification documents (e.g. driver’s licence, passport); details about the property or asset you are seeking finance for; and any other information relevant to your loan application or financial needs.
How we Collect your information
We collect your personal information directly from you when you contact us by phone, email, or through our website; when you complete an enquiry form or loan application; from third parties such as lenders, credit reporting bodies, and your employer (with your consent); and from publicly available sources where relevant.
why we collect your information
We collect and use your personal information to assess your eligibility for credit products and financial services; recommend suitable loan or finance options for your circumstances; prepare, submit, and manage loan applications on your behalf; communicate with lenders, financial institutions, and other relevant parties; comply with our legal and regulatory obligations under the National Consumer Credit Protection Act 2009 (NCCP Act) and other applicable laws; respond to your enquiries and provide ongoing customer service; and improve our services and website.
We will not use your information for purposes other than those described above without your consent
Who we share your information with
In the course of providing our services, we may disclose your personal information to lenders, banks, and financial institutions relevant to your application; our aggregator and their authorised representatives; credit reporting bodies (e.g. Equifax, Experian, Illion); mortgage insurers and valuation companies; legal and accounting professionals where required; and government agencies and regulators where required by law.
We do not sell your personal information to third parties.
storage and security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored securely and access is limited to authorised personnel only.
We retain your information for as long as required by law or as necessary to provide our services. When no longer required, we take reasonable steps to destroy or de-identify your information securely.
Credit Reporting
As part of providing credit assistance, we may collect and disclose credit-related personal information, including credit eligibility information. This information may be provided to credit reporting bodies in accordance with the Privacy Act 1988 (Cth).
You have the right to request access to any credit reporting information held about you and to request corrections where information is inaccurate.
Website and cookies
Our website (ellesmere.com.au) may collect non-personal information such as browser type, pages visited, and time spent on the site through cookies and analytics tools. This information is used to improve the performance and content of our website.
You can disable cookies through your browser settings, though this may affect some website functionality.
Access and Correction
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).
Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website at ellesmere.com.au/privacy-policy. We encourage you to review this policy periodically.
Contact us
Ellesmere Mortgage & Financial Services
📍 Towrang NSW 2580
📞 0437 519 306
✉️ sales@ellesmere.com.au
🌐 ellesmere.com.au